Publisher review:LiveSpider provides you live support on your website is the most effective way to demonstrate efficient customer service & convert leads into sales. Market research has shown that that potential customers are more likely to make a purchase if their questions are answered instantly. The human touch goes a long way in building customer confidence & loyalty online.LiveSpider has been designed for small & mid-sized businesses that are looking for an affordable, yet powerful live chat solution. Powered by PHP, LiveSpider runs on your server (Windows, Linux or BSD) and is accessible via a web browser.The application is optimized for consuming minimal server resources and still delivering optimal performance.
Benefits Build confidence - Customers are often looking for instant online assistance. Provide an instant response to show that you care!
Increase revenues & cut costs - You can boost your online revenues with higher conversion rates and larger order size. Offering web chat, as an alternative to the phone will cut your communication costs substantially.
Free installation & upgrades - Installing LiveSpider takes 15 minutes. If you are not sure of how to install the application, we will install it for you at no extra cost.We also provide free lifetime upgrades.
Minimum resource consumption - Unlike Java applications that can be a resource hog, php applications are lightweight and consume comparatively less server resources.
Cross platform compatible - LiveSpider runs on all major server platforms:Windows, Linux or BSD
Software License Vs Web Service - Unlike other companies that provide ‘live chat’ as a web service where in the software runs on THEIR server, LiveSpider runs on YOUR server. Software running on your server means improved speeds & better performance.
Intuitive user-interface - LiveSpider has been designed with the average PC user in mind. There are no heavy-duty graphics so pages load faster in the browser.
Affordable - LiveSpider is available for a fraction of the cost that other companies charge for similar applications. The accrued benefits will ensure that your investment is recovered in a short time-span.
Features:
Real Time Chat - Communicate with your website visitors instantly & offer personalized attention.Real Time Monitoring - Monitor your website traffic in real time. Track visitor activity, referrers, visitor browsers, visitor IP’S & support requests.Handle Multiple Chat Requests - Simultaneous chat requests by multiple visitors can now be handled efficiently without a problem. Transfer of calls between operators is now possible.Email Signature - Embed your outgoing mails with ‘chat buttons’ & take customer requests straight from their email box.Auto Save Transcripts - Choose the ‘save chat transcripts’ option in the admin console to save the transcripts automatically, without operator intervention.Search Transcripts - Search the saved chat transcripts using options such as keywords, transcript id, date or operator.Email Transcripts - Once the chat session is complete, the visitor has the option of sending the transcripts to his/her email address for future reference.Capture Visitor Details - Capture details of the visitor such as IP, time spent, browser information, referrer and pages visited.Format Toolbar - Format your text messages using the ‘bold’ & ‘italics’ options.Initiate Chat - You can proactively initiate a chat session with a website visitor by the click of a button. Greet customers & offer them assistance at your convenience.Insert Url & Images - You can now insert a website address or customized images into the chat window (display area) of the visitor.Unlimited Departments - Create, customize & manage any number of departments such as: sales, billing, support. Unlimited Operators - Create & manage any number of operators. Assign each operator to one or more departments. Preset Responses & Commands - Save time and ensure consistency by storing common responses & commands for quick access (during chat sessions) Traffic Reports - Generate traffic reports that help in understanding visitor behavior. Chat Request Reports - View reports of the number of chat requests accepted, not taken, rejected or initiated by each operator and department. Chat Session Management - View & monitor multiple-operator chat sessions in real-time. Transfer calls between operators. Terminate chat sessions if required. Routing Configuration - Customize how calls are routed based on department, status, call volume and operator rating allowing your operators to be used as efficiently as possible. Web-based administration - Install the software on your web server and manage it via a browser from anywhere in the world. Requirements: · Apache, IIS or any web server that supports PHP · PHP 4.1.0 or higher · MySQL 3.23 or higher · Web Client (Browser) IE 5.0 or higher
LiveSpider 1.2 is a PHP script for Live Support scripts design by BlueLark.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
LiveSpider provides you live support on your website is the most effective way to demonstrate efficient customer service & convert leads into sales.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
LiveSpider 1.2 script details 
